Some features to consider
Hunt groups are a method of routing calls to different customer service agents. This setup is usually charged extra by landline companies, but we offer it free!
Hunt groups are able to use different algorithms to route calls to free agents. Whether you'd like all calls to try agents in a certain order, route to any of the free agents, or to try all of the agents in a loop are all viable.
Find-Me/Follow-Me is service offered that allows calls to be routed to different locations at different times.
Maybe you'd like to be able to receieve calls from your home, office, and mobile phones all at the same time. With Find-Me/Follow-Me, this can be setup easily, free of charge.
The call-forwarding service allows calls to be forwarded from a main extension to other extensions and phones under certain conditions, such as no answer or call busy.
Maybe you'd like for your phone to forward calls to your mobile when you're out of the office or to your receptionist when you're currently on the phone with another person. With our phone systems, this is possible, free of charge.
Even with call-forwarding, find-me/follow-me, and hunt groups, there are times when potential or existing customers and clients hear the dreaded call busy beeping.
While not ideal, call queues allow callers to wait in line for a free agent throughout your busier hours instead of just forcing them to call again at a "not-as-busy" time of the day.